TERMS AND CONDITIONS

All bookings are subject to these booking conditions.The following booking conditions form the basis of your booking contract with the Henley House Hotel of 30 Barkston Gardens London SW5 0EN. In these Terms and Conditions "we", "us", and "Company" refers to Amadeus Investments Limited T/A Henley House Hotel, a UK registered Company, and "you" refers to the customer booking a reservation through us directly through this website, and indirectly through any of our affiliates through whom we provide our products and services.

GENERAL

The terms and conditions detailed below apply to all online bookings at www.henleyhousehotel.com and all bookings made directly with Reservations and indirectly through our affiliates.

• When you make a booking, your contract (which shall include these terms and conditions) will be with the Henley House Hotel of 30 Barkston Gardens London SW5 OEN
• All rates offered on this website include VAT at 20% and are correct at the time they are first advertised.
• Prices advertised are per room per night and include VAT at 20%.
• Publicised prices are subject to availability and subject to change without notice. Special offers may be changed or withdrawn without notice at any time. However your price is guaranteed with payment confirmation and receipt.
• All the information provided by clients is their responsibility and should be correct at the time of submission, in particular the e-mail address. We cannot be held responsible for missing or delayed emails. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.
• All the credit or debit card information provided by clients is their responsibility and should be correct at the time of submission. We cannot be held responsible for any reservation cancelled or rejected due to incorrect or invalid details. The credit or debit card will be used to guarantee the booking subject to the cancellation policy detailed below.
• Any changes to the details supplied should be forwarded as soon as possible by email.
• Prices are subject to change without notice. However, your price is guaranteed once confirmed by us
• For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you upon check-out. In the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorise the Henley House Hotel to debit your credit or debit card for the amount of any such charge(s).
• Reservations will be deemed complete and effectively communicated to you for all purposes at the time we send the confirmation to the email address you provide in your reservation form, whether or not you receive it. Therefore clients are advised to make sure that the e-mail address is correct. Please ensure you contact us as soon as possible if you do not receive your confirmation as you would remain liable for any non-arrivals, amendment or cancellation charges whether or not you receive your confirmation.
• We are unable to stop you from making more than one booking for the same time of travel at the same or different properties, and in that case no refund will be given.
• We require clients to double check all confirmations. It is the client's responsibility to ensure that all details are correct and the confirmation is consistent with the clients requirements.
• Bookings of 3 or more rooms or for more than 7 nights: We reserve the right to ask for a non-refundable deposit to hold the room(s). We shall contact you to let you know our terms for these kinds of bookings. Your initial confirmation is subject to this.

ROOM REQUESTS

• Please note that we will endeavour to meet all room requests, however these cannot be guaranteed. Room allocation is completed the night prior, and all requests will be taken into consideration during this process.

PAYMENT

NB Special terms relate to Advance Purchase Offer, Early Bird Offer, Christmas Holidays Offer and any other similar promotion that may be added from time to time. Reservations on these offers must be paid in full at the time of booking, and the amount paid is non-refundable and non-amendable in any way.For all other bookings, the following applies:

• We reserve the right to validate and pre-authorise all credit cards prior to arrival.
• Your booking will be guaranteed against a credit card, subject to the cancellation policy detailed below. You may be asked for a pre-authorisation for your accommodation when you check in.
• Any booking that has been prepaid or where a deposit has been taken, guests must produce the same credit card details upon arrival. If a company is paying for the individual travelling then a signed credit card authorisation on headed company notepaper must be completed and sent to the hotel. Please contact the hotel for more information if required. We reserve the right to refuse accommodation where the above terms are not met.

PETS

• With the exception of working dogs for people with disabilities, our hotel does not accept pets.

CHECKING IN AND OUT

• Rooms are available from 15.30 hrs on the day of arrival. Rooms must be vacated by 11.00 hrs on the day of departure.

SMOKING POLICY

• The Henley House Hotel is a non smoking hotel. We reserve the right to charge a guest up to £100.00 who is found to be smoking in a room or public area for the additional cleaning charges that the hotel will incur. Should a guest continue to smoke in a room or public area, we reserve the right to have the guest removed from the hotel.

CANCELLATIONS, NO-SHOWS & AMENDMENTS

Should you wish to make any changes to your confirmed booking, please note the following terms and conditions:Always provided the reservation is NOT a pre-payable/non-refundable rate or Group rate:

• Reservations made may be modified or cancelled without penalty up to 48 hours prior to 11am on the day of arrival
• Cancellations or amendments made later than 48 hours before 11am on the day of arrival may not be modified or cancelled without a charge being made to the debit or credit card used to guarantee your reservation equivalent to 1 nights stay for every room booked.
• If you fail to cancel and do not show up, you will be charged one nights’ accommodation for each room booked.
• Guests in house wishing to amend/bring forward their departure date: You will be charged/no refund given for the nights you wish to cancel BUT provided the hotel is informed by latest 23.30 on the day prior to that of any amendment we shall however endeavour to re-let the room(s) and if we are successful then we shall refund you to the extent/amount that we are able to re-let the room(s).
• Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation email. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation of your initial request please ensure you contact us without delay.
• Changes or cancellations where admissible may be made by email to reservations@henleyhousehotel.com or by phone on +44 20 7370 4111

IMPORTANT!!: If you make the booking via a third party site (i.e a booking agency or affiliate site) you MUST cancel THROUGH THEM. The hotel cannot treat any booking as cancelled/amended unless notified by the third party site.

CHANGES, BOOK-OUTS AND CANCELLATIONS MADE BY US

• Occasionally, we have to make changes to and correct errors in our publications and other details both before and after bookings have been confirmed and cancel confirmed bookings, and we reserve the right to do so.
• We reserve the right to book you into another hotel of a similar category, should the service or accommodation you require not be available due to unforeseen circumstances. If these circumstances should arise (and we shall endeavour to let you know as soon as possible before your arrival), we will offer you the choice of the following options:-

• accepting the changed arrangements. In such a case Henley House Hotel will be responsible for the price difference(if any) and any reasonable transport costs incurred in re-locating from our hotel to the alternative hotel.
• cancelling or accepting the cancellation in which case you will not be charged by us.

In all such cases, our liability is limited to offering you the above mentioned choices. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation except as otherwise noted above.

MISCELLANEOUS

• We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

• The fault of the person(s) affected or any member(s) of their party or
• The fault of a third party not connected with the provision of your stay which we could not have predicted or avoided or
• An event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
• The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
• In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not inform us of when you made your booking or where any problems you suffer did not result from any breach of our contract or other fault of ourselves.
• We are not liable for any loss or damage to the property of the Client or any person as may occur within the constraints of the Hotel Proprietors Act 1956.
• In the event of an insurance claim you must provide us and our insurers with any assistance we may reasonably require. You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

SURVEILLANCE

• In the public areas of the Henley House Hotel, CCTV is in operation and hard disk recordings may be made. This activity is carried out for the security of all its guests and staff.

COMPLAINTS OR COMMENTS

• Any complaint or comment regarding a stay at the Henley House Hotel should be made in the first instance to the hotel's Duty Manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the Duty Manager as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. If you remain dissatisfied, however, you must write to the General Manager at 30 Barkston Gardens, SW5 0EN, within 7 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

GUESTS’ RESPONSIBILITIES

• When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to reception. The hotel also reserves the right to charge for any such damage or loss on your credit card after your departure should the damage or loss be only discovered after your departure. In the latter case we shall take photos and endeavour to inform you of the damage/loss and the consequent charge by email. If you fail to compensate the hotel, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
• We expect all guests to have consideration for others. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
• We may subsequently charge for items which are damaged or go missing during your stay.

INTERNET FAIR USE POLICY

The use of the free internet service is subject to the Henley House Hotel’s Fair Use Policy which we apply so that we can deliver a reliable broadband service to all our guests. The Fair Use Policy means that the performance of our network is monitored and we may restrict the bandwidth available to heavy users during busy periods, so that we can ensure that all guests can enjoy reasonable internet access.

1. OUR OBLIGATIONS

1.1 We will use our reasonable endeavours to make the Service available 24 hours a day, however we will not be liable if for any reason the Service is not available at any time or for any period. Access to the Service may be suspended at any time.1.2 In order to gain access to the Service, you may be required to provide us with certain personal information. We will use such personal information in accordance with relevant data protection legislation. You warrant and undertake to us that all of the personal information you provide is complete and accurate. We will not disclose any personal information which is provided by you to any third party without your permission, other than (i) to any sub-contractors or agents engaged by us to provide any support or administration, facilities management or similar services (subject to such sub-contractors and/or agents undertaking to keep such personal data confidential), (ii) to any company or organisation to which we transfer our responsibilities to provide the services and products to you or (iii) where required by law or made in connection with legal or regulatory proceedings.

2. YOUR OBLIGATIONS

2.1 You will keep confidential any access codes or passwords provided to you in order to access the Service, and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords. Please note that we are not obliged to issue a refund if you lose your access code or password.2.2 The Service is intended to allow you to access the internet in order to use, amongst other things, the worldwide web, e-mail and messaging services. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.2.3 Without prejudice to the generality of paragraph 2.2 above, you may not:2.3.1 Use the Service for any illegal purpose;2.3.2 Access or attempt to access the Service via more than one device;2.3.3 Access or attempt to access the Service provided to any other customer;2.3.4 Use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;2.3.5 Resell, or attempt to resell, the Service to any third party.

3. BREACH OF THE AGREEMENT

We shall investigate any suspected breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion, deem appropriate, including suspension or withdrawal of the Service with immediate effect and without notice to you.

4. DISCLAIMER

4.1 You acknowledge that your use of the Service is at your own risk. The Service is provided on an "as-available" basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it. Without prejudice to the foregoing generality:4.1.1 We do not warrant that the Service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements; and4.1.2 We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the Service.4.2 The disclaimer under this paragraph 4 is without prejudice to your statutory and other rights as a consumer.

5. LIABILITY

5.1 Nothing in this agreement shall exclude or limit your or our liability for death or personal injury.5.2 Subject to paragraph 5.1, we shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data, software or equipment.5.3 5.4 If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.5.5 You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which are brought or threatened against us by another person. If you have any questions, please contact Reception on +44 (0)20 7370 4111

6. GENERAL

6.1 We reserve the right to amend this agreement at any time.6.2 You acknowledge and agree that all intellectual property rights (including, but not limited to copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the Service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.6.3 We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.6.4 If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect.6.5 This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.

COMPANY INFORMATION

Company Registration No: 00690883Place of registration: EnglandRegistered Office Address: Henley House Hotel,30 Barkston Gardens,London SW5 0EN.Admin address:30 Barkston GardensEarls CourtLondon SW5 0EN

GENERAL

• Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
• We cannot accept liability for any information, errors or omissions supplied by a third party and reserves the right to change such information, products or services at any time. Upon being notified about any errors we will do our best to rectify them as soon as possible.
• We cannot warrant that the site is free from infection by viruses, contamination or any destructive elements.
• We cannot be held liable for any loss, damage or claims arising from interruption, inability to access the site, loss or incompletion of a transaction.