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TERMS AND CONDITIONS

 

All bookings are subject to these booking conditions.



The following booking conditions form the basis of your booking contract
with the Henley House Hotel of 30 Barkston Gardens London SW5 0EN. In
these Terms and Conditions "we", "us", and "Company" refers to Amadeus
Investments Limited T/A Henley House Hotel, a UK registered Company, and
"you" refers to the customer booking a reservation through us directly
through this website, and indirectly through any of our affiliates
through whom we provide our products and services.


GENERAL

The terms and conditions detailed below apply to all online bookings at
www.henleyhousehotel.com and all bookings made directly with
Reservations and indirectly through our affiliates.

  • When you make a booking, your contract (which shall include these
    terms and conditions) will be with the Henley House Hotel of 30 Barkston
    Gardens London SW5 OEN
  • All rates offered on this website include VAT at 20% and are correct
    at the time they are first advertised.
  • Prices advertised are per room per night and include VAT at 20%.
  • Publicised prices are subject to availability and subject to change
    without notice. Special offers may be changed or withdrawn without
    notice at any time. However your price is guaranteed with payment
    confirmation and receipt.
  • All the information provided by clients is their responsibility and
    should be correct at the time of submission, in particular the e-mail
    address. We cannot be held responsible for missing or delayed emails.
    You warrant that you are at least 18 years old and possess the legal
    authority to enter into this agreement and to use this website in
    accordance with the terms and conditions of this agreement.
  • All the credit or debit card information provided by clients is their
    responsibility and should be correct at the time of submission. We
    cannot be held responsible for any reservation cancelled or rejected due
    to incorrect or invalid details. The credit or debit card will be used
    to guarantee the booking subject to the cancellation policy detailed
    below.
  • Any changes to the details supplied should be forwarded as soon as
    possible by email.
  • Prices are subject to change without notice. However, your price is
    guaranteed once confirmed by us
  • For the avoidance of doubt, your price does not include any incidental
    charges, which you may incur during your stay. Such charges will be
    payable by you upon check-out. In the event that you fail to pay any
    such incidental charges, it is a condition of your contract with us that
    you irrevocably authorise the Henley House Hotel to debit your credit
    or debit card for the amount of any such charge(s).
  • Reservations will be deemed complete and effectively communicated to
    you for all purposes at the time we send the confirmation to the email
    address you provide in your reservation form, whether or not you receive
    it. Therefore clients are advised to make sure that the e-mail address
    is correct. Please ensure you contact us as soon as possible if you do
    not receive your confirmation as you would remain liable for any
    non-arrivals, amendment or cancellation charges whether or not you
    receive your confirmation.
  • We are unable to stop you from making more than one booking for the
    same time of travel at the same or different properties, and in that
    case no refund will be given.
  • We require clients to double check all confirmations. It is the
    client's responsibility to ensure that all details are correct and the
    confirmation is consistent with the clients requirements.
  • For bookings over 3 rooms, please contact the Hotel directly as
    special terms and conditions apply and a group booking contract will be
    issue.

ROOM REQUESTS

  • Please note that we will endeavour to meet all room requests, however
    these cannot be guaranteed. Room allocation is completed the night
    prior, and all requests will be taken into consideration during this
    process.

PAYMENT

NB Special terms relate to Advance Purchase Offer, Early Bird Offer,
Christmas Holidays Offer and any other similar promotion that may be
added from time to time. Reservations on these offers must be paid in
full at the time of booking, and the amount paid is non-refundable and
non-amendable in any way.

For all other bookings, the following applies:

  • We reserve the right to validate and pre-authorise all credit cards
    prior to arrival.
  • Your booking will be guaranteed against a credit card, subject to the
    cancellation policy detailed below. You may be asked for a
    pre-authorisation for your accommodation when you check in.
  • If you wish to check out before your reserved date of departure,
    please notify us as soon as possible. Providing you have informed the
    hotel before 23.30 on the day prior to your new date of departure, any
    unused accommodation charges (if applicable)will be refunded to the same
    payment card used on check in. If payment was made by cash, cheque or
    by other means, then a cheque for the balance due will be forwarded to
    you by post within 14 days of your departure. But please note that if
    you do not notify the hotel before 23.30 on the day prior to departure
    then one nights’ accommodation charge will be retained as a late
    cancellation fee, and any remaining nights will be refunded as above. We
    shall, however, endeavour to re-let the room, and if we are successful
    we shall refund to you the sum the room was re-let for.
  • Any booking that has been prepaid or where a deposit has been taken,
    guests must provide the same credit card details upon arrival. If
    someone is paying for the individual travelling then a signed credit
    card authorisation form must be completed and sent to the hotel showing
    the last four digits and signature strip of the card. Please contact the
    hotel for more information.
  • We accepts Visa, MasterCard, American Express, Visa Debit, Cash
    Passport Prepaid Money Travel Cards, Maestro, Travellers Cheques (Pound
    Sterling, no change given) and Cash payments.

PETS

  • With the exception of working dogs for people with disabilities, our
    hotel does not accept pets.

CHECKING IN AND OUT

  • Rooms are available from 15.00 hrs on the day of arrival. Rooms must
    be vacated by 11.00 hrs on the day of departure.

SMOKING POLICY

  • The Henley House Hotel is a non smoking hotel. We reserve the right to
    charge a guest up to £100.00 who is found to be smoking in a room or
    public area for the additional cleaning charges that the hotel will
    incur. Should a guest continue to smoke in a room or public area, we
    reserve the right to have the guest removed from the hotel.

CANCELLATIONS, NO-SHOWS & AMENDMENTS

Should you wish to make any changes to your confirmed booking, please
note the following terms and conditions:

Always provided the reservation is NOT a pre-payable/non-refundable rate
or Group rate:

  • Reservations made may be modified or cancelled without penalty up to
    48 hours prior to 11am on the day of arrival
  • Cancellations or amendments made later than 48 hours before 11am on
    the day of arrival may not be modified or cancelled without a charge
    being made to the debit or credit card used to guarantee your
    reservation equivalent to 1 nights stay for every room booked.
  • If you fail to cancel and do not show up, you will be charged one
    nights’ accommodation for each room booked.
  • Guests in house wishing to amend their departure date may do so
    without penalty provided the hotel is informed by latest 23.30 on the
    day prior to that of any amendment. In such circumstances we shall
    however endeavour to re-let the room(s) and if we are successful we
    shall refund you as appropriate.
  • Any request to cancel a reservation cannot be considered complete
    until you receive our cancellation confirmation email. Until you do so,
    your booking will still be considered valid and cancellation penalties
    may be incurred. If you do not receive a confirmation of your
    cancellation of your initial request please ensure you contact us
    without delay.
  • Changes or cancellations where admissible may be made by email to
    reservations@henleyhousehotel.com or by phone on +44 20 7370 4111

IMPORTANT!!: If you make the booking via a third party site (i.e a
booking agency or affiliate site) you MUST cancel THROUGH THEM. The
hotel cannot treat any booking as cancelled/amended unless notified by
the third party site.

CHANGES, BOOK-OUTS AND CANCELLATIONS MADE BY US

  • Occasionally, we have to make changes to and correct errors in our
    publications and other details both before and after bookings have been
    confirmed and cancel confirmed bookings, and we reserve the right to do
    so.
  • We reserve the right to book you into another hotel of a similar
    category, should the service or accommodation you require not be
    available due to unforeseen circumstances. If these circumstances should
    arise (and we shall endeavour to let you know as soon as possible
    before your arrival), we will offer you the choice of the following
    options:-
  • accepting the changed arrangements. In such a case Henley House Hotel
    will be responsible for the price difference(if any) and any reasonable
    transport costs incurred in re-locating from our hotel to the
    alternative hotel.
  • cancelling or accepting the cancellation in which case you will not be
    charged by us.

In all such cases, our liability is limited to offering you the above
mentioned choices. We regret we cannot pay any expenses, costs or losses
incurred by you as a result of any change or cancellation except as
otherwise noted above.

MISCELLANEOUS

  • We will not be responsible for any injury, illness, death, loss (for
    example loss of enjoyment), damage, expense, cost or other sum or claim
    of any description whatsoever which results from any of the following:
  • The fault of the person(s) affected or any member(s) of their party or
  • The fault of a third party not connected with the provision of your
    stay which we could not have predicted or avoided or
  • An event or circumstance which we or the supplier of the service(s) in
    question could not have predicted or avoided even after taking all
    reasonable care.
  • The fault of anyone who is not carrying out work for us (generally or
    in particular) at the time.
  • In addition, we will not be responsible where you do not enjoy your
    stay or suffer any problems because of a reason you did not inform us of
    when you made your booking or where any problems you suffer did not
    result from any breach of our contract or other fault of ourselves.
  • We are not liable for any loss or damage to the property of the Client
    or any person as may occur within the constraints of the Hotel
    Proprietors Act 1956.
  • In the event of an insurance claim you must provide us and our
    insurers with any assistance we may reasonably require. You must also
    agree to cooperate fully with us and our insurers if we or our insurers
    want to enforce any rights which are transferred.

SURVEILLANCE

  • In the public areas of the Henley House Hotel, CCTV is in operation
    and hard disk recordings may be made. This activity is carried out for
    the security of all its guests and staff.

COMPLAINTS OR COMMENTS

  • Any complaint or comment regarding a stay at the Henley House Hotel
    should be made in the first instance to the hotel's Duty Manager at the
    time of your stay so that it can be resolved at the time. Any verbal
    notification must be put in writing and given to the Duty Manager as
    soon as possible. If you are still dissatisfied, you must notify us at
    the earliest opportunity. If you remain dissatisfied, however, you must
    write to the General Manager at 30 Barkston Gardens, SW5 0EN, within 7
    days of the end of the stay you have purchased from us giving your
    booking reference and full details of your complaint. We regret we
    cannot accept liability if you fail to notify the complaint or claim
    entirely in accordance with this clause.

GUESTS’ RESPONSIBILITIES

  • When you book with us, you accept responsibility for any damage or
    loss caused by you or any member of your party. Full payment for any
    such damage or loss must be paid direct at the time to reception. The
    hotel also reserves the right to charge for any such damage or loss on
    your credit card after your departure should the damage or loss be only
    discovered after your departure. In the latter case we shall take photos
    and endeavour to inform you of the damage/loss and the consequent
    charge by email. If you fail to compensate the hotel, you will be
    responsible for meeting any claims subsequently made against us
    (together with our own and the other party's full legal costs) as a
    result of your actions.
  • We expect all guests to have consideration for others. If in our
    reasonable opinion or in the reasonable opinion of any other person in
    authority, you or any member of your party behaves in such a way as to
    cause or be likely to cause danger, upset or distress to any third party
    or damage to property, we are entitled, without prior notice, to
    terminate the stay of the person(s) concerned. In this situation, the
    person(s) concerned will be required to leave the accommodation or other
    service. We will have no further responsibility toward such person(s).
    No refunds will be made and we will not pay any expenses or costs
    incurred as a result of the termination.
  • We may subsequently charge for items which are damaged or go missing
    during your stay.

INTERNET FAIR USE POLICY

The use of the free internet service is subject to the Henley House
Hotel’s Fair Use Policy which we apply so that we can deliver a reliable
broadband service to all our guests. The Fair Use Policy means that the
performance of our network is monitored and we may restrict the
bandwidth available to heavy users during busy periods, so that we can
ensure that all guests can enjoy reasonable internet access.


1. OUR OBLIGATIONS

1.1 We will use our reasonable endeavours to make the Service available
24 hours a day, however we will not be liable if for any reason the
Service is not available at any time or for any period. Access to the
Service may be suspended at any time.

1.2 In order to gain access to the Service, you may be required to
provide us with certain personal information. We will use such personal
information in accordance with relevant data protection legislation. You
warrant and undertake to us that all of the personal information you
provide is complete and accurate. We will not disclose any personal
information which is provided by you to any third party without your
permission, other than (i) to any sub-contractors or agents engaged by
us to provide any support or administration, facilities management or
similar services (subject to such sub-contractors and/or agents
undertaking to keep such personal data confidential), (ii) to any
company or organisation to which we transfer our responsibilities to
provide the services and products to you or (iii) where required by law
or made in connection with legal or regulatory proceedings.


2. YOUR OBLIGATIONS

2.1 You will keep confidential any access codes or
passwords provided to you in order to access the Service, and will not
disclose them to any other person for any reason. You will be
responsible for any loss that arises from you losing, misusing or
otherwise disclosing any such access codes or passwords. Please note
that we are not obliged to issue a refund if you lose your access code
or password.


2.2 The Service is intended to allow you to access the
internet in order to use, amongst other things, the worldwide web,
e-mail and messaging services. You undertake to us that your behaviour
while using the Service will be lawful, honest and proper. Without
prejudice to any other provision of this agreement, we may terminate
your use of the Service at any time without notice if we become aware of
any behaviour that has a negative impact on our equipment or network or
the use by other customers of our equipment or network or the internet
in general, or which damages, or has the potential to damage, our
reputation or standing.

2.3 Without prejudice to the generality of paragraph 2.2 above, you may not:


2.3.1 Use the Service for any illegal purpose;

2.3.2 Access or attempt to access the Service via more than one device;

2.3.3 Access or attempt to access the Service provided to any other customer;

2.3.4 Use the Service in such a manner as to host a web or other server,
send or facilitate the sending of bulk e-mail or collect third party
personal data without appropriate consent;

2.3.5 Resell, or attempt to
resell, the Service to any third party.

3. BREACH OF THE AGREEMENT

We shall investigate any suspected breach of the agreement by you, and
reserve the right to take such action as we, in our sole discretion,
deem appropriate, including suspension or withdrawal of the Service with
immediate effect and without notice to you.

4. DISCLAIMER

4.1 You acknowledge that your use of the Service is at your own risk.
The Service is provided on an "as-available" basis, and to the fullest
extent permitted by law, we hereby exclude all and any warranties or
conditions of any kind, whether express or implied, in respect of the
Service and any content or data obtained or downloaded from it. Without
prejudice to the foregoing generality:

4.1.1 We do not warrant that the Service will be uninterrupted, timely,
secure or error-free at all times or will meet your requirements; and

4.1.2 We are not responsible for the security, integrity, accuracy or
completeness of any information that you transmit or receive while using
the Service.

4.2 The disclaimer under this paragraph 4 is without prejudice to your
statutory and other rights as a consumer.

5. LIABILITY

5.1 Nothing in this agreement shall exclude or limit your or our
liability for death or personal injury.

5.2 Subject to paragraph 5.1, we shall not be liable to you in contract,
tort or otherwise arising in connection with this agreement for any
economic losses (including, without limitation, loss of revenues,
profits, contracts, business or anticipated savings), any loss of
goodwill or reputation, any special, indirect or consequential losses or
any destruction or loss of data, software or equipment.

5.3 5.4 If any part of the Service is not available to you through no
fault on our part or where the failure, suspension or withdrawal of the
Service is beyond our reasonable control, we shall not be obliged to pay
any compensation to you.

5.5 You will indemnify us against all and any losses or claims arising
from any breach of the agreement by you, and against any claims or legal
proceedings arising from your use of the Service which are

brought or threatened against us by another person. If you have any
questions, please contact Reception on +44 (0)20 7370 4111

6. GENERAL

6.1 We reserve the right to amend this agreement at any time.

6.2 You acknowledge and agree that all intellectual property rights
(including, but not limited to copyrights (including rights in
software), trademarks, database rights, patents and inventions) in and
relating to the Service are owned by us and our licensors or
contractors. Nothing in this agreement operates to transfer any such
intellectual property rights to you.

6.3 We reserve the right to assign or sub-contract any of our rights and
obligations under this agreement without notice to you.

6.4 If any provision of this agreement is found to be unenforceable by a
court of competent jurisdiction, the other provisions will nevertheless
remain in full force and effect.

6.5 This agreement is governed by the laws of England and the parties
hereto submit to the non-exclusive jurisdiction of the English courts.

COMPANY INFORMATION

Company Registration No: 390883

Place of registration: England

Registered Office Address: c/o Civvals

50 Seymour Street,

London W1H 5AF

Admin address:

30 Barkston Gardens

Earls Court

London SW5 0EN

GENERAL

  • Although every effort has been made to ensure the accuracy of the
    information contained online, we cannot accept responsibility for any
    errors or omissions, and reserve the right to vary, amend, supplement or
    cancel any of the information or offers featured online at any time.
  • We cannot accept liability for any information, errors or omissions
    supplied by a third party and reserves the right to change such
    information, products or services at any time. Upon being notified about
    any errors we will do our best to rectify them as soon as possible.
  • We cannot warrant that the site is free from infection by viruses,
    contamination or any destructive elements.
  • We cannot be held liable for any loss, damage or claims arising from
    interruption, inability to access the site, loss or incompletion of a
    transaction.